We’re glad to hear that you’re excited to sell your device! You can expect to receive your free, prepaid shipping kit within 5-7 business days of placing your order. If we emailed you a prepaid, printable shipping label, simply print and affix it to your own secure packaging. 

If it has been more than 10 business days, please send an email to support@usell.com and we will look into it right away. Please include the name and email address that was used to place the order to help us locate your transaction quickly. Don’t worry, we’re here for you every step of the process!