Please check your email Spam folder, as there's a chance email notifications have gone there and wouldn't have showed in your inbox. Also make sure you entered the correct email address when placing your order. (If you made a mistake, please notify us immediately so they can correct it in the system.) You are sent email notifications throughout every step of your trade-in, and some are time sensitive.
You can also get a snapshot of your order status HERE at any time throughout the process.