Payment is typically issued within 15 business days of receiving your device. We'll send you an email notification once your device has been received and another email once your payment has been issued.
The following walks you through steps of the trade-in process when you sell your device:
- Once you've shipped your device in our postage-paid shipping kit or by using a prepaid label affixed to your own packaging, it generally takes less than a week to reach the processing facility.
- Next, the gadget inspector checks to make sure that the device you mailed in matches your quoted item's description.
- Last, but certainly not least, you get paid! You'll receive an email notification as soon as your payment has been issued, so please watch your inbox.
In total, from the day you ship your device to the day you receive payment can take up to 20 business days.
Helpful Tip: When you are ready to sell your device, just make sure you select the exact model, carrier and condition. This will ensure you get paid on time!